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7 days ago
The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flair for dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too
Qualifications- O-Levels/Intermediate or above
- Excellent English written and verbal communication skills with an IT background
- American or neutral accent
- Proficiency with MS Office (particularly MS Excel and MS Word)
- Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
- Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner
- Deliver an exceptional customer experience as measured by performance objectives and uphold the core values of our client
- Maintain swift responses to customers through phone calls
- Perform successful troubleshooting on customers' products and provide accurate and efficient resolutions
- Explain complex technical concepts in a simple and easy-to-understand manner to assist customers in resolving issues
- Stay up-to-date by researching similar product symptoms to provide accurate solutions
- Ensure compliance with all company policies, procedures, and practices
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