Technical Services Specialist

3 weeks ago

Islamabad, Islamabad, Pakistan ibex. Pakistan Full time

The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flair for dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too

Qualifications
  • O-Levels/Intermediate or above
  • Excellent English written and verbal communication skills with an IT background
  • American or neutral accent
  • Proficiency with MS Office (particularly MS Excel and MS Word)
Responsibilities
  • Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
  • Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner
  • Deliver an exceptional customer experience as measured by performance objectives and uphold the core values of our client
  • Maintain swift responses to customers through phone calls
  • Perform successful troubleshooting on customers' products and provide accurate and efficient resolutions
  • Explain complex technical concepts in a simple and easy-to-understand manner to assist customers in resolving issues
  • Stay up-to-date by researching similar product symptoms to provide accurate solutions
  • Ensure compliance with all company policies, procedures, and practices
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