Product Support Engineer

6 days ago


Karachi, Sindh, Pakistan Mushawarsolutions Full time
Job Description

We are seeking a frontline solution professional to join our Product Support Team at Mushawarsolutions.

The selected candidate will be responsible for delivering exceptional customer service through effective communication and prompt issue resolution.

Key responsibilities include:

  • Providing Level 1 support to internal and external customers.
  • Troubleshooting customer queries and resolving issues efficiently.
  • Creating tickets with complete requirements and assigning tasks to relevant teams.
  • Prioritizing ticket management and managing expectations.
  • Maintaining clear communication with stakeholders.

The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment.

Qualifications and Requirements
  1. Excellent English communication skills.
  2. Positive attitude and willingness to learn.
  3. Organized and process-driven approach.
  4. Ability to handle pressure and meet deadlines.
  5. Superb problem-solving skills.
  6. Competency in computer systems and technologies.
  7. Proficiency in MS Office, Jira, JSM, Confluence, and Postman.
  8. Understanding of Scrum and change management cycles.
  9. Adherence to organizational processes and policies.


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