Customer Support Engineer

5 days ago


Karachi, Sindh, Pakistan EWS Group Full time

EWS Group is looking for a Customer Support Engineer to provide technical support to our clients. The ideal candidate will have excellent communication skills, a strong technical background, and a customer-first mindset.

This role involves troubleshooting and resolving technical issues, collaborating with internal teams, and ensuring seamless service delivery and client satisfaction.

Main Responsibilities:
  1. Provide technical support to clients via various channels including email, phone, and live chat.
  2. Handle complex technical issues related to network, server, and database management.
  3. Work closely with the development, QA, and other departments to resolve technical and service-related issues.
  4. Manage client issues through ticketing systems and ensure timely resolution.
  5. Support clients with service inquiries, membership upgrades, and other client needs.


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