
Customer Support Engineer
5 days ago
EWS Group is looking for a Customer Support Engineer to provide technical support to our clients. The ideal candidate will have excellent communication skills, a strong technical background, and a customer-first mindset.
This role involves troubleshooting and resolving technical issues, collaborating with internal teams, and ensuring seamless service delivery and client satisfaction.
Main Responsibilities:- Provide technical support to clients via various channels including email, phone, and live chat.
- Handle complex technical issues related to network, server, and database management.
- Work closely with the development, QA, and other departments to resolve technical and service-related issues.
- Manage client issues through ticketing systems and ensure timely resolution.
- Support clients with service inquiries, membership upgrades, and other client needs.
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