Dedicated IT Support Specialist
2 days ago
Job Summary
We are seeking a highly skilled and dedicated Dedicated IT Support Specialist to join our team at Job Portal - dinCloud Pakistan.
About the Role:
This is a full-time position, and general hours of work and days are Monday through Friday, 8:30AM-6:00PM Eastern time. Upon request, the employee may be required to work weekends pending Company needs.
Key Responsibilities:
- Providing timely and effective technical, operations, and training support of end-user computers and devices by telephone or email.
- Taking escalations from tier 1 support.
- Image, install, and maintain employees' computers and devices.
- Manage Active Directory, email, and phone system accounts.
- Install, support, and maintain printing environments.
- Provide virus/malware protection and remediation using standardized tools.
- Remotely patch employee computers.
- Advance computer/network troubleshooting.
- Research and document processes to support ongoing projects.
- Document resolutions and update procedures that may be outdated.
- Strong understanding and skills in SLA, KPI Management.
- Take ownership of tickets and internal interactions.
- Maintain Applications and Devices in InTune/Azure.
Requirements:
- A bachelor's degree in computer science, information technology, or similar.
- 3-5 years of experience as a support engineer.
- Proven Experience troubleshooting problems ranging from server, network, and PC issues.
- Proficiency in remote desktop and helpdesk software.
- Experience with RMM Tools.
- Advanced knowledge of IT software, hardware, and network setup.
- Exceptional ability to prioritize and diagnose IT problems.
- Extensive experience in resolving customer IT queries.
- Proficiency in documenting processes and monitoring performance metrics.
- Ability to relay important application feedback to IT developers.
- Exceptional written and verbal communication skills.
- Microsoft InTune Experience.
What We Offer:
- $85,000 - $105,000 per annum based on qualifications and experience.
- A comprehensive benefits package including health insurance, retirement plan, and paid time off.
Working Environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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