Dedicated IT Support Specialist

2 days ago


Lahore, Punjab, Pakistan Job Portal - dinCloud Pakistan Full time

Job Summary

We are seeking a highly skilled and dedicated Dedicated IT Support Specialist to join our team at Job Portal - dinCloud Pakistan.

About the Role:

This is a full-time position, and general hours of work and days are Monday through Friday, 8:30AM-6:00PM Eastern time. Upon request, the employee may be required to work weekends pending Company needs.

Key Responsibilities:

  • Providing timely and effective technical, operations, and training support of end-user computers and devices by telephone or email.
  • Taking escalations from tier 1 support.
  • Image, install, and maintain employees' computers and devices.
  • Manage Active Directory, email, and phone system accounts.
  • Install, support, and maintain printing environments.
  • Provide virus/malware protection and remediation using standardized tools.
  • Remotely patch employee computers.
  • Advance computer/network troubleshooting.
  • Research and document processes to support ongoing projects.
  • Document resolutions and update procedures that may be outdated.
  • Strong understanding and skills in SLA, KPI Management.
  • Take ownership of tickets and internal interactions.
  • Maintain Applications and Devices in InTune/Azure.

Requirements:

  • A bachelor's degree in computer science, information technology, or similar.
  • 3-5 years of experience as a support engineer.
  • Proven Experience troubleshooting problems ranging from server, network, and PC issues.
  • Proficiency in remote desktop and helpdesk software.
  • Experience with RMM Tools.
  • Advanced knowledge of IT software, hardware, and network setup.
  • Exceptional ability to prioritize and diagnose IT problems.
  • Extensive experience in resolving customer IT queries.
  • Proficiency in documenting processes and monitoring performance metrics.
  • Ability to relay important application feedback to IT developers.
  • Exceptional written and verbal communication skills.
  • Microsoft InTune Experience.

What We Offer:

  • $85,000 - $105,000 per annum based on qualifications and experience.
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.

Working Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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