Restaurant Onboarding Specialist

About The Onboarding Role

As a key member of our team, you will play a pivotal role in ensuring a smooth and timely onboarding experience for new clients. Your primary responsibility will be to guide them through the onboarding journey from initial setup to go-live, fostering satisfaction and long-term value.

• Serve as the primary point of contact for new restaurant clients during the onboarding process.
• Coordinate onboarding activities, including account setup, data collection, system configuration, and training sessions.
• Understand each client's unique restaurant operations and tailor onboarding accordingly.
• Collaborate with Sales, Customer Success, Product, and Support teams to ensure a seamless client experience.
• Provide virtual training on how to use features such as POS integration, inventory management, staff scheduling, reporting, and Web-dash.
• Track onboarding progress, maintain detailed records in the CRM system, and ensure timely completion of milestones.
• Proactively identify and address onboarding issues or delays, escalating as needed.
• Collect feedback from clients to continuously improve the onboarding process and customer experience.
• Stay informed about product updates and industry trends relevant to restaurant operations and technology.

Key Requirements And Qualifications

We're seeking an individual who excels at the intersection of technology, customer service, and hospitality. The ideal candidate should possess a deep understanding of the challenges faced by restaurant owners and operators, enabling them to provide expert guidance throughout the onboarding process.

• Communicates clearly and empathetically with a wide range of clients—from tech-savvy franchise managers to mom-and-pop restaurant owners.
• Is highly organised, can juggle multiple onboarding projects, and keeps things moving on schedule.
• Understands restaurant operations, ideally from firsthand experience, and can speak the language of hospitality.
• Is comfortable with software tools, can learn the AIO platform quickly, and can explain it in a user-friendly way.
• Loves solving problems and helping people succeed with new tools.

Essential Experience And Background

A bachelor's degree in Hospitality Management, Business Administration, Communications, Information Technology, or a related field is required. Equivalent work experience in the restaurant or hospitality industry may be considered in place of formal education.

• 0-2 years of experience in onboarding, customer success, implementation, or support—preferably within a SaaS or tech-driven environment.
• Prior experience working in or closely with the restaurant or hospitality industry (e.g., as a manager, server, chef, or in tech support for hospitality systems).
• Familiarity with restaurant technology tools such as POS systems, online ordering platforms, inventory or scheduling software is highly preferred.
• Proficiency in using CRM or project management tools (e.g., Salesforce, Aircall, Asana).
• Ability to analyse and streamline onboarding processes using automation tools, templates, and conditional logic.
• Comfortable setting up automated communications, data syncing between systems, or onboarding task sequences.
• Strong understanding of cloud-based software platforms and the ability to guide users through system setup and best practices.
• Basic understanding of APIs or data mapping is a plus but not required.
• Bonus: Experience with data imports, basic troubleshooting, or software configuration.

Why This Opportunity Matters

Our mission is to revolutionise the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform combines patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.