Support and Services Representative

14 hours ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

The Customer Support and Operations Specialist role involves interacting with customers, leading colleagues, and driving business results. If you possess excellent communication, interpersonal, and organizational skills, we encourage you to apply.

About the Role

This full-time, office-based position requires a proactive approach to customer service, collaboration, and teamwork. You will be responsible for delivering exceptional customer experiences, streamlining operations, and fostering a culture of excellence.

  • Key Responsibilities:
  • - Respond to customer inquiries via email, phone, and other communication channels in a timely and professional manner.
  • - Contact leads via various communication methods to educate them about our products and services.
  • - Develop and implement a structured follow-up process to engage potential customers and keep them informed about our offerings.
  • - Provide accurate and helpful information to leads, addressing their questions and concerns, and ensuring they have a positive experience with our brand.
  • - Follow up on open leads to ensure successful conversions.
  • - Thoroughly understand our products and services to effectively communicate their value and benefits to potential customers.
  • - Collaborate with the operations team to arrange surveys and gather valuable feedback from leads.
  • - Manage the company's contact form and live support system to provide seamless customer interactions.
  • - Receive order confirmations from customers via email and phone, and resolve any issues that may arise.
  • - Address customer concerns and feedback through effective communication and problem-solving skills.
  • - Resolve lost & delayed packages by working closely with shipping partners and internal teams.
  • - Handle all shipping & courier-related queries and problems in a prompt and professional manner.
  • - Serve as the primary point of contact (POC) for our shipping partners, ensuring smooth operations and resolving any issues that may arise.
  • - Process return orders and communicate with our partner courier company accordingly.
  • - Assist in managing web applications and operations, ensuring efficient and streamlined processes.
  • - Coordinate with external parties and agencies to maintain smooth operations and resolve any challenges that may arise.
  • - Perform administrative tasks as needed to support the team's goals and objectives.
  • - Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • - Prioritize customer satisfaction and provide exceptional customer support to build trust and loyalty.
  • - Regularly receive and interpret customer feedback to identify areas for improvement and implement changes as necessary.
Requirements

This role requires a Bachelor's degree, preferably in English or a related field, and at least 1 year of experience in customer service and operations, with a strong focus on lead conversion, e-commerce, or retail.

  • Requirements:
  • - Excellent and impeccable English and grammar skills, with the ability to communicate complex ideas clearly and concisely.

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