Customer Service Representative

3 days ago

Karachi, Sindh, Pakistan beBeeTechnical Full time 900,000 - 1,200,000
Job Description:

The Technical Support Specialist is a key role within the Operations department, responsible for providing solutions to technical problems and claim resolutions to customers.

The ideal candidate will have excellent communication skills, be able to articulate complex technical concepts in a simple manner, and possess a strong work ethic.

Responsibilities include:

  1. Providing assistance to customers with the claim filing process, including approving and denying claims via phone call.
  2. Maintaining the highest level of service by dealing with customers in a friendly, efficient, and attentive manner.
  3. Delivering a customer experience that meets performance objectives while maintaining the core values of the organization.
  4. Ensuring swift responses to customers through phone calls.
  5. Performing successful troubleshooting on customers' products and providing accurate and efficient resolutions.
  6. Explaining complex technical concepts in a simple and easy-to-understand manner to assist customers in resolving technical issues.
  7. Staying up to date by researching similar product symptoms to provide accurate solutions.
  8. Ensuring compliance with all company policies, procedures, and practices.
Required Skills and Qualifications:
  • Excellent English communication skills with a U.S. or UK accent.
  • Ability to articulate thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way.
  • Time Management
  • Priority Setting
  • Professional Composure
  • Empathy and hospitality
  • Basic MS Office skills, specifically MS Excel (Spreadsheet).
Benefits:
  • Medical Insurance & OPD
  • Provident Fund
  • Leave Encashment
  • Annual leaves
  • Two days off in a week
  • Ergonomic furniture and infrastructure.
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility
Why You Should Apply:

You want to work in a place where you can give your best effort and improve your skills. We care more about personality, passion, and work ethic. A sense of humor helps a lot too.

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