
Software Support Specialist
1 week ago
Company Overview
Talent hunters Pvt Ltd is a leading IT solutions provider in Pakistan, offering expert services to clients across various industries.
Job Description
We are seeking a highly skilled Senior Software Services Consultant to join our team. As a key member of our technical support team, you will be responsible for providing prompt and efficient resolution to software-related issues faced by our clients.
Key Responsibilities:
- Investigate and resolve software problems through thorough analysis and troubleshooting techniques.
- Read and understand program code (particularly Visual Basic and Crystal Reports) to assist with problem solving.
- Use SQL Server and SQL statements to aid in resolving complex software issues.
- Record all details of support calls into the system for future reference.
- Collaborate with team members to resolve customer issues and escalate to the Services Team Lead when necessary.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent knowledge of software development life cycles and methodologies.
- Proficiency in reading and understanding program code (Visual Basic and Crystal Reports).
- Familiarity with SQL Server and SQL statements.
- Effective communication and teamwork skills.
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