Support Engineer
2 weeks ago
We immediately require a Support Engineer, graduate from reputable universities and having good communication skills with at least 2-3 years of related professional experience.
The responsibilities would include the following:
- Provide technical support and assistance to internal networks and existing employees.
- Work across organization from time-to-time, to solve complex issues and follow reported problems through to their resolution.
- Respond to employees inquiries.
- Identify and resolve routine operational systems problems.
- Install and operate LAN, WAN and dial access services for operations.
- Manage project, plan and implement systems maintenance and administration.
- Troubleshoot networks and systems.
Skills Required:
- Software house experience
- Excellent English written and verbal skills
- Excellent phone manners
- MCSE Certified, CCNA (good to have)
- Firm grasp of how the web works, networking, and software products
- Taking ownership of technical issues, and working with our Development teams to resolve more advanced issues when necessary
- Resolving escalated user complaints without the need for team lead intervention
- Documenting troubleshooting and problem resolution steps
- Participation in educating network customers as required
- Knowledge of Windows XP, Vista, Windows 7, Linux and general desktop support issues
- Knowledge of DNS, TCP/IP, Domain Environment, Firewalls and other networking concepts
- Solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP
- Ability to use diagnostic tools such as trace route, ping, and dig
Information Technology and Services - Lahore, Pakistan
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