Service Delivery Improvement Analyst

4 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Key Responsibilities:

As a Call Evaluator, your key responsibilities will include:

  • Monitoring and evaluating customer interactions to assess agent performance
  • Identifying areas for improvement and contributing to the overall enhancement of our service delivery
  • Listening to and evaluating recorded or live customer calls for quality and compliance
  • Assessing agent performance based on predetermined criteria and company standards
  • Maintaining accurate records of evaluations and performance metrics
  • Sharing best practices with colleagues


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