Service Delivery Lead

2 days ago

Islamabad, Islamabad, Pakistan iENGINEERING Full time
What we're looking for:

To support our mission of delivering high quality AI services to revolutionize the way American transportation authorities manage and maintain US road infrastructure, we're looking for an outstanding Service Delivery Lead with a solid background in managing large and diverse teams for our product and service line "Transconomy". As the Service Delivery Lead, you will manage, mentor, and drive our service delivery team comprised of a diverse group of young and enthusiastic data analysts and data technicians while collaborating with internal stakeholders.

Requirements
What you'll be doing:
  • Interact with stakeholders to understand project requirements and develop project plans and schedules to meet these requirements.
  • Manage the service delivery pipeline, including project initiation, documentation, quality control, and project delivery.
  • Lead service delivery activities to ensure all client requirements are met, including resource management, scheduling, and quality assurance.
  • Develop detailed and contextual documents such as pipeline specifications, quality control guidelines, and project reports. Assist in developing proposals, business plans, requirement specifications, and similar documents.
  • Liaise with the technology team to provide insights into resource availability and technology requirements for the service pipeline.
  • Develop and implement a structured approach to project management, ensuring quality parameters are met within budget and schedule constraints.
  • Provide stakeholders with visibility on project status, roadblocks, schedule status, and other relevant information.
  • Ensure compliance with ISO requirements and CMMI process guidelines.
What you'll bring along:
  • Minimum Bachelor's degree in Engineering or Computer Science; US graduates and Master's degree holders preferred.
  • 6+ years of experience with a proven track record in service delivery, especially in project management of AI-based technology solutions.
  • Ability to devise a structured approach to service delivery management through project coordination, planning, and delivery.
  • A keen eye for detail and a passion for delivering high-quality services.
  • Proficiency in project management tools such as Monday.com, Jira, or Asana.
  • Effective and convincing communication skills in both oral and written English.
What we offer:
  • Play a role in our mission to make roads safer and save lives through Vision Zero.
  • Impact the success of our growing startup, an independent company within iENGINEERING.
  • Enjoy the stability of an established company combined with the dynamism of a startup.
  • Work in an autonomous and empowering culture with a high degree of freedom.
  • Central office location in Blue Area, Islamabad.
  • Competitive compensation package.
  • 20 days of annual/sick leave plus gazetted holidays.
A little about us:

Transconomy, supported by iENGINEERING, aims to revolutionize road asset management—from imagery collection to data extraction, mapping, and decision support systems. We are revamping our product and service line to provide accurate, up-to-date road data to help US road authorities develop maintenance plans and enhance safety, contributing to Vision Zero.

iENGINEERING is an equal opportunity employer that values diversity. We are committed to providing equal employment opportunities regardless of sex, race, color, religion, ancestry, age, marital status, or disability, basing employment decisions on qualifications, merit, and business needs.

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