Telecommunications Customer Service Representative

7 days ago

Lahore, Punjab, Pakistan beBeeCustomer Full time
Job Summary

We are seeking a skilled and detail-oriented Telephone Support Specialist to join our team.

  • This individual will establish initial contact with patients via telephone, ensuring clear communication and addressing any concerns or questions they may have.
  • They will conduct thorough interviews with patients over the telephone to obtain accurate and comprehensive information, utilizing active listening skills to capture key details.
  • The ideal candidate will efficiently enter all patient data into the electronic medical record, maintaining data integrity and adhering to established protocols.
  • They will reschedule patient appointments as necessary, utilizing verbal and written communication to notify patients of changes, while also ensuring accurate registration, scheduling, and follow-up appointment scheduling in the database.
  • The successful candidate will expertly screen and route patient calls to other departments, guaranteeing seamless coordination and efficient navigation through the system.
  • In addition, they will perform other duties as assigned by management, consistently demonstrating flexibility and adaptability in a fast-paced environment.
Key Qualifications
  • The ideal candidate will embody a customer-first mentality, prioritizing patient satisfaction and comfort above all else.
  • They must demonstrate exceptional English proficiency, particularly in listening and speaking, to effectively communicate with patients and colleagues alike.
  • A self-starter and self-manager mindset is essential, as the ideal candidate will take initiative to complete training and optimize performance within the role.
Benefits

As a member of our team, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. Our team members enjoy a range of benefits, including professional growth opportunities, collaborative work environments, and more.

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and making a positive impact on the lives of others. If you are a motivated and detail-oriented individual who is looking for a new challenge, we encourage you to apply.

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