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Customer Support Specialist

1 week ago

Zhob District, Balochistan, Pakistan NATIONAL TELEPHONE CO-OP ASSN Full time

Twin Valley is a fourth-generation family-owned broadband and communications company. We are committed to the long-term success of our customers and neighbors. Our mission is to provide innovative solutions that unlock possibilities for families, businesses, and communities.

As a Technical Service Representative, you will play a key role in delivering exceptional customer service by completing service provisioning and responding to customer needs. You will assist customers with service issues, requests, and questions, promoting and selling company products and services.

Key Responsibilities:
  • Determine customer service needs
  • Sell and upgrade services
  • Provide technical expertise and support
  • Dispatch technicians as needed
What You Bring:
  • You embody and align with our core values of humor, resilience, and leading by example
  • You have the ability to adapt to evolving situations and think creatively
  • You understand the importance of collaboration and teamwork

You will meet the following requirements:

  • High school degree or equivalent required
  • Associate degree or technical training preferred
  • Experience in office productivity software and documentation required
  • Valid driver's license and clean driving record required