Senior Customer Facilitation Specialist

1 day ago


Faisalabad City Tehsil, Pakistan Veon Group Full time
Company Overview

Veon Group is a leading organization in Pakistan, dedicated to improving the lives of 70 million customers.

Our vision is to empower individuals with the tools necessary to progress in a digital economy.

Job Responsibilities

The Commercial Experience Executive is responsible for welcoming and guiding walk-ins, developing a basic understanding of the CRM system, and handling customer queries to enhance their experience.

The role requires excellent communication and interpersonal skills, good sales and service expertise, and proficiency in Microsoft Office.

The Commercial Experience Executive must maintain product upsell from the Experience Center, initiate improvements in customer experience, and ensure minimal average wait/service time.

Additionally, the role involves taking ownership of timely resolution of customer complaints, managing customer retention and churn, and coordinating with stakeholders for issue resolution.

Key Requirements
  • Excellent communication and interpersonal skills
  • Good sales and service expertise
  • Proficient in Microsoft Office
  • Telecom product knowledge and hands-on expertise in customer management systems
  • Adept in stakeholder management for closure of action plans while ensuring standardization
What We Offer

As a member of Veon Group, you will be part of a dynamic team driving our success and empowering millions more with the tools necessary to progress in a digital economy.

We offer a positive organizational culture, guided by entrepreneurial and innovative mindsets, professional collaboration, and customer obsession.

Join us in our mission to transform the lives of 70 million customers for the better.



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