
Air Export Customer Service Specialist
1 day ago
The Role:
- To coordinate with customers and destination teams to ensure smooth shipping processes.
Main Responsibilities:
- Booking flights with procurement teams.
- Aarranging shipments collection with customers and traffic teams.
- Basic knowledge on cargo commodities as per IATA rules and regulations.
- Tracking and monitoring shipment status and informing customers accordingly.
- Maintaining good relationships with internal and external stakeholders.
- Handling customer enquiries timely and effectively.
- Working closely with operations teams to meet customer requirements.
- Ensuring compliance with customer Standard Operating Procedures.
- Updating data correctly in the system.
- Interfacing with customers, warehouses, carriers, customs, etc. on shipment requirements.
- Monitoring progress to achieve month-end targets.
- Collaborating with billing teams to close off jobs and issue invoices.
- Taking charge of supplier invoice disputes.
- Leading issue resolutions.
- Implementing improvements to enhance service capabilities within the team.
- Undertaking other ad-hoc work instructions from supervisors/managers.
The Requirements:
- Minimum Diploma in Logistics/Supply Chain or equivalent qualification.
- At least 3-4 years of experience in airfreight and familiarity with export processes.
- Good understanding of Incoterms 2010.
- Self-discipline, initiative, responsibility, and independence in a fast-paced environment.
- Excellent teamwork and interpersonal skills.
- Flexibility/adaptability to changes.
- Meticulous attention to details.
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