Customer Service Manager

21 hours ago


Gujranwala, Punjab, Pakistan beBee Careers Full time
Air Export Customer Service Professional

Description:

  • This role involves working closely with customers and internal teams to manage air freight exports.

Key Responsibilities:

  • Coordinate with customers and destination teams for shipping instructions.
  • Book flights with the procurement team.
  • Arrange shipment collection with customers and traffic teams.
  • Familiarity with cargo commodities and IATA rules.
  • Monitor shipment status and inform customers accordingly.
  • Maintain strong relationships with stakeholders.
  • Handle customer enquiries effectively.
  • Work with operations teams to meet customer needs.
  • Ensure compliance with customer SOPs.
  • Update data correctly in the system.
  • Interface with multiple parties on shipment requirements.
  • Meet month-end targets.
  • Collaborate with billing teams on job closure and invoicing.
  • Resolve supplier invoice disputes.
  • Lead issue resolutions.
  • Improve service capabilities within the team.
  • Complete ad-hoc tasks assigned by supervisors/managers.

Requirements:

  • Diploma in Logistics/Supply Chain or equivalent.
  • At least 3-4 years of airfreight experience and familiarity with export processes.
  • Incoterms 2010 knowledge.
  • Self-motivation, discipline, and adaptability in a dynamic environment.
  • Strong teamwork and communication skills.
  • Flexibility and adaptability to changes.
  • Attention to detail.


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