Customer Service Liaison

7 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Key Responsibilities include interacting with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.

  • The role involves collaborating and building relationships with customers to strengthen service competitiveness
  • Communicate timely back to customers, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
Job Specification:

The ideal candidate should have an excellent command over English, with good American or Neutral accent and proficiency with MS Office particularly MS Excel. Additionally, flexibility & Adaptability, customer-centric attitude, emotional intelligence and critical thinking skills are required.

This is a highly self-motivated, assertive and responsive role which requires individuals with strong communication skills to effectively interact with customers and ensure their satisfaction.

An O Levels/Matric or above qualification along with age limit of 18-45 years old is mandatory for this position.

About This Role

This Customer Experience Specialist role is designed to provide assistance to customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

The role aims to enhance customer experience by ensuring timely responses to customer inquiries, tracking and resolving any issues, and contributing to customer development.

The ideal candidate should be able to build strong relationships with customers, provide effective solutions to their queries, and ensure a positive overall experience.

The successful candidate will have an opportunity to work in a dynamic environment, collaborate with a team of professionals, and contribute to the growth and success of the organization.

We are looking for individuals who are passionate about delivering exceptional customer experiences, possess strong communication skills, and are able to work effectively in a fast-paced environment.



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