Customer Service Team Lead

5 days ago


Multan, Punjab, Pakistan Hope Solutions Uk Ltd Full time
Job Description
We are seeking an accomplished Contact Centre Operations Manager with a minimum of 3 years' experience in call centres, holding both advisor and team leader/manager positions. Outbound projects in the UK are essential.

Key Responsibilities
  • Excellent customer service and management skills.
  • Exceptional communication skills and native-level English proficiency are fundamental requirements.

Job Requirements

The ideal candidate will have a proven track record of:

  • Leading high-performing teams to achieve exceptional customer satisfaction ratings.
  • Developing and implementing effective training programs to enhance staff skills and knowledge.
  • Implementing efficient workflows and processes to optimize call centre operations.


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