Customer Relations Specialist

5 days ago


Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full time
About the Position

This is an excellent opportunity to join our dynamic team as a Customer Relations Specialist and contribute to delivering exceptional guest service experiences.

Key Duties
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Train and coach staff to ensure they have the skills and knowledge required to deliver exceptional guest service.
  • Collaborate with other departments to promote hotel services and amenities.
  • Conduct regular audits to ensure compliance with company policies and procedures.
Responsibilities
  • Manage and oversee all aspects of guest relations, including front desk, concierge and guest services.
  • Develop and implement policies and procedures to ensure efficient and effective delivery of guest services.
  • Collaborate with other departments to ensure seamless execution of events and activities.
  • Identify areas for improvement and implement changes to enhance guest experience and increase revenue.


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