Customer Experience Specialist

5 days ago


Lahore, Punjab, Pakistan Institute of Performance Management Full time

Institute of Performance Management, Pakistan

Job Summary

We are seeking a skilled Customer Experience Specialist to join our team. The ideal candidate will have strong communication skills and be able to provide exceptional service to customers via phone, email, and chat.

  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate information and assistance to resolve customer issues and concerns.
  • Maintain a high level of customer satisfaction by delivering exceptional service at all times.
  • Collaborate with internal teams to address customer needs and escalate issues as necessary.

Required Skills and Qualifications

  • Fluent in English (both written and verbal).
  • Strong communication skills and customer service orientation.
  • Ability to multitask, prioritize, and work effectively in a fast-paced environment.
  • Previous experience in customer service or a related field is preferred.
  • Excellent problem-solving skills and attention to detail.


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