Client Experience Associate

4 hours ago


Islamabad, Islamabad, Pakistan beBeeSupport Full time 4,000,000 - 8,000,000
Job Title: Associate, Client Support

We are seeking a highly motivated and skilled individual to join our team as an Associate, Client Support. This is an excellent opportunity for someone who wants to build a career in client support and make a real impact on our customers' experience.

The successful candidate will be responsible for providing exceptional customer service to our clients via phone, email, and chat. They will work closely with our internal teams to resolve customer issues, answer questions, and provide timely assistance whenever needed.

Key Responsibilities:
  • Providing outstanding first-level support to corporate clients via phone, email, and chat
  • Maintaining strong relationships with clients while supporting S&P Global's software solutions
  • Troubleshooting technical issues and assisting clients with login assistance, higher severity projects, and client queries
  • Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
  • Utilizing company CRM to track all client interactions
Requirements:
  • Bachelor's degree in finance, economics, or related field
  • Fresher or up to 6 months of experience in client support
  • Fluency in verbal and written English; knowledge of other foreign languages is a plus
  • Excellent interpersonal skills and phone/email presence
  • Ability to understand business and technical needs of clients and troubleshoot/resolve issues


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