Technical Library System Support Specialist

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Product Support Specialist Role Overview

This is an exciting opportunity to provide technical support and training for a comprehensive library management system.

About the Job

We are seeking a highly skilled individual to join our team as a Product Support Specialist. The successful candidate will be responsible for providing exceptional phone and email support, troubleshooting user queries, and offering product enhancement recommendations to improve the system.

  • Key Responsibilities:
  • Provide phone and email support to troubleshoot user queries.
  • Offer product enhancement recommendations to improve the system.
  • Develop and deliver training sessions for customers, either online or in-person.
  • Conduct quality control/bug testing of new releases.
  • Update knowledgebase cases and release notes.
  • Revise and update user manuals.
  • Support product development through research and documentation.
Requirements and Qualifications

To be successful in this role, you will need:

  • A degree in IT, Computer Science, Library Science, or a related field. Equivalent experience or diploma will be considered.
  • 2-3 years of experience in a similar role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong writing and typing skills.
  • The ability to excel in solving complex technical problems.
Work Environment

You will work in a fast-paced environment with a dynamic team. You will have stable internet access and a computer to perform your job duties. We encourage applicants who are comfortable working independently and collaboratively in a remote setting.

What We Offer

We offer a competitive compensation package that includes a salary range of PKR 100K-200K per month. We also provide opportunities for professional growth and development in a supportive and inclusive work environment.



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