Training Program Manager

3 days ago

Islamabad, Islamabad, Pakistan Savvital Full time

About Savvital:

Savvital is a pioneering organization renowned for its innovative culture and competitive compensation packages. The company places great emphasis on employee satisfaction, fostering a positive and inclusive work environment that encourages creativity and personal growth. With a focus on attracting and retaining top talent, Savvital offers above-market salaries to ensure the best candidates are drawn to the organization.

The Training Department at Savvital plays a vital role in the initial, ongoing, and work-specific training of associates. When an associate joins the team, they are supervised by the Training Team, who are responsible for their progress, deliver training, ensure understanding, and evaluate performance throughout the Training Program. The program focuses on imparting core concepts, tasks, software utilization, and client-specific requirements. Associates are onboarded with clients, and the Training Team ensures a smooth transition and provides support during the initial period. Additionally, they rely on the Training Team for problem-solving, inquiries, and general support requests. Training requests from clients also involve re-onboarding the associate with the Training Department and creating a customized training plan executed by the Training Team. Other responsibilities include designing and drafting training content, updating and maintaining databases, coordinating with other departments, and miscellaneous tasks.

Key Responsibilities:

  1. Ability to multitask and track multiple trainees' progress, all at different stages of the training program. Monitor and review the progress of all trainees.
  2. Manage and execute the initial training phases.
  3. Able to successfully conduct sessions and convey their understanding of the training content to new associates.
  4. Experience working with databases and CRMs; effectively able to administer and keep up to date all relevant databases. Able to utilize their functions competently.
  5. Ensure compliance with all training SOPs.
  6. Research, filter out, refine, and present content on current and new industries for Training purposes.
  7. Ensure that content, design, and context of all training material remains current for the relevant industry needs. Able to identify gaps in said content, through attention to detail and provide solutions proactively through research.
  8. Take initiative and generate ideas to assist in developing the training program.
  9. Identify and prioritize organizational training needs and programs in line with the company's strategy and vision.
  10. Able to identify problems and improve, change, and adapt existing methods and techniques.
  11. Assist in collaborating with core functional teams to assess training and development processes and needs.

What We're Looking For:

  • Experience in researching various topics and generating content.
  • Experience in designing and creating content, both visual and written.
  • Academic Writing and Content Creation Proficiency.
  • Research and Analytical Skills.
  • Expert in Microsoft Office and SharePoint.
  • Documentation Optimization Proficiency.
  • Excellent Communication, Presentation & Interpersonal Skills.
  • A Dedicated Team Player.
  • Patience, Motivation, Compassion, and Proactiveness.
  • Willing to explore out of their comfort zone to achieve potential solutions to various problems.
  • Keen to assist people with their learning and development with proven people management skills.
  • Able to utilize resources at their disposal to streamline processes and optimize workflow.
  • Be able to effectively communicate, listen, adapt, and reiterate while delivering training sessions.

Work Timings:

This is a Full-time Onsite role with US Hours' Shift. Specific hours will be determined based on business needs.

Compensation & Benefits:

  • Base Salary: Market Competitive.
  • Allowances: Internet, Electricity, and Wellbeing.
  • Performance-based bonuses.

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