
Customer Service Champion
2 days ago
Role Overview
Senior Customer Support SpecialistThis position involves collaborating with clients to deliver exceptional customer experiences. The successful candidate will provide accurate resolutions via phone calls, convey genuine interest through courteous and attentive interactions, and follow established processes.
Main Responsibilities:
- Deliver exceptional customer service as measured by performance objectives.
- Provide support to customers with items purchased through our e-commerce website.
- Convey genuine interest in each customer through friendly interactions.
- Offer alternatives to unavailable products or items on the website.
- Follow established processes when resolving customer issues.
Key Performance Indicators:
- Critical Thinking
- Effective Time Management
- Narrowed Focus on Key Tasks
- Prioritization
- Solution-Oriented Problem Solving
- Professional Composure under Pressure
Why is this Role Suitable for You?
You'll thrive in an environment where you can grow professionally, improve your skills, and develop empathy for customers. Excellent English communication skills and the ability to articulate complex ideas simply are highly valued.
What We Offer:
Fair compensation for this role, hard work, and dedication matter less than the value you bring to the team. Past experience and credentials are not prioritized. After applying, expect to hear from us within 3 working days followed by an initial screening call.
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