Customer Service Specialists

3 weeks ago


Saddar Town, Pakistan EMINENT4U Full time
Customer Service Specialists / Call Center For Booking & Retention Agents

I'm looking forward to connect with Customer Service Specialists/Call Center Agents/ Booking & Retention agents with 1 - 2 years of International experience in Customer Services Department with excellent communication skills.

Salary Starting from 50K up to 70K, commensurate with experience and qualifications.

Shift Timings:
1:00 PM - 9:30 PM / 2:00 PM - 10:30 PM PST (Mon- Friday) with alternate weekends.
Location: P.E.C.H.S - SHARAH E FAISAL - KARACHI

Job Specification
  • Excellent Communication skills - will be dealing with UK based customers.
  • Manage & book large amounts of outbound and inbound calls in a timely manner.
  • Manually dial customers and subcontractors to book their appointments for repair work.
  • Rearranging/swapping engineer's jobs as well as updating customers regarding appointments.
  • Identifying customer's needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Build sustainable relationships with engineers and colleagues by going the extra mile and helping with workload.
  • Managing team's groups to provide prompt service to our engineers on the field.
  • Follow-up calls where necessary.
  • Optimizing engineer's routes.
  • Create / arrange / manage diaries for the engineers.
  • Do any admin work, including updating / logging sheets assigned by colleagues.
  • Other duties as assigned by Manager/Supervisor/ Team leads.
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