
Customer Service Specialists
18 hours ago
I'm looking forward to connect with Customer Service Specialists/Call Center Agents/ Booking & Retention agents with 1 - 2 years of International experience in Customer Services Department with excellent communication skills.
Salary Starting from 50K up to 70K, commensurate with experience and qualifications.
Shift Timings:
1:00 PM - 9:30 PM / 2:00 PM - 10:30 PM PST (Mon- Friday) with alternate weekends.
Location: P.E.C.H.S - SHARAH E FAISAL - KARACHI
- Excellent Communication skills - will be dealing with UK based customers.
- Manage & book large amounts of outbound and inbound calls in a timely manner.
- Manually dial customers and subcontractors to book their appointments for repair work.
- Rearranging/swapping engineer's jobs as well as updating customers regarding appointments.
- Identifying customer's needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships with engineers and colleagues by going the extra mile and helping with workload.
- Managing team's groups to provide prompt service to our engineers on the field.
- Follow-up calls where necessary.
- Optimizing engineer's routes.
- Create / arrange / manage diaries for the engineers.
- Do any admin work, including updating / logging sheets assigned by colleagues.
- Other duties as assigned by Manager/Supervisor/ Team leads.
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