Call Center Travel Agents

17 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time
Travel Agent Careers

We are seeking a Travel Agent to join our team. As a Travel Agent, you will be responsible for assisting customers in booking flights, hotels, car rentals, and packages.

Key Responsibilities:

  • Handle incoming calls from customers in an efficient and professional manner.
  • Assist customers in booking flights, hotels, car rentals, and packages according to their preferences.
  • Provide accurate information about travel destinations, prices, and availability.
  • Resolve customer complaints or concerns and escalate complex issues to the appropriate department.
  • Upsell additional services, such as travel insurance, to enhance customer experience.
  • Ensure all bookings are accurately recorded and efficiently processed in the system.
  • Follow up with customers regarding any changes or updates to their travel itinerary.
  • Keep updated with industry trends and travel regulations to provide the most relevant information to customers.
  • Meet or exceed personal and team targets for customer satisfaction and sales.

Requirements:

  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills with the ability to build rapport with customers.
  • Problem-solving and conflict resolution abilities.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Detail-oriented with strong organizational skills.
  • Proficient in using computer systems and navigating multiple applications simultaneously.
  • Ability to work independently and as part of a team.
  • Degree in Hospitality, Travel, Tourism, Business or relevant field.

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