Global Customer Experience Leader

1 day ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Description

This role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms, including Shopify, Amazon, and other online retail channels.

The successful candidate will work closely with cross-functional teams to maintain compliance, improve customer support processes, and lead initiatives that enhance service quality across our global operations.

Responsibilities:

  • Customer Support:
  • Optimize customer support operations across Shopify, Amazon, and other online retail platforms
  • Develop scalable customer support strategies to enhance user experience and retention
  • Ensure support teams meet SLAs, KPIs, and platform-specific guidelines
  • Implement support solutions to improve response times and efficiency

Compliance & Excellence:

  • Ensure compliance with e-commerce regulations, platform policies, data protection laws, and consumer rights
  • Develop and maintain a compliance framework to prevent violations and manage risk
  • Conduct internal audits and reviews to identify compliance gaps

Requirements:

  • Bachelor's or Master's degree in Business, Law, Marketing, or a related field
  • Proven experience in customer support and compliance management within a global e-commerce business
  • Strong working knowledge of Shopify, Amazon, and other online retail marketplaces


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