
Technical Support Associate
2 days ago
Job Description
We are seeking a highly skilled and customer-focused Chat Support Executive to join our team. As a key member of our support team, you will be responsible for responding to customer inquiries via email or chat and ensuring that customer issues are resolved efficiently.
Duties and Responsibilities
- Respond to customer queries in a timely and accurate manner.
- Identify customer needs and provide assistance with using specific features.
- Update internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with colleagues.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with relevant teams.
- Assist in training junior Customer Support Representatives.
Requirements
- Experience as a Customer Support Specialist or similar CS role is essential.
- Familiarity with help desk software and remote support tools is required.
- An understanding of CRM systems is necessary.
- Excellent communication and problem-solving skills are essential.
- Multitasking abilities are required.
- Patient individuals who can handle tough cases are preferred.
- Familiarity with our industry is a plus.
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