
Strategic Program Director
4 days ago
About the Role:
We are seeking an experienced Program Manager to join our Customer Success department, responsible for managing projects globally and acting as a bridge between Backbase's internal teams and clients.
About You:
- Fundamentals:
- 8-15 years of experience in project management
- Demonstrated experience in the financial sector
- Experience working in a startup or scale-up environment
- Managed multiple programs
- Agile coaching skills beneficial
- Project Delivery:
- Superior knowledge of standard software tools related to daily responsibilities
- Led training sessions on best practices for using software tools
- Provides context for how software tools enhance ability to perform duties more efficiently and effectively
- Client Relationship Management:
- Identify business development opportunities and involve relevant stakeholders
- Design and facilitate client workshops
- Minimize the impact of potential issues through effective management
- Manage large transformation programs within one customer
- Collaborate with senior stakeholders to define long-term program strategy
- Project Team Management:
- Effectively manage project team members and resolve issues
- Take initiative to identify potential resources before liaising with resourcing team
- Train team members in scrum methodology
- Manage multiple teams in a large program or multiple projects
- Change Management:
- Comfortable working in a rapidly changing environment
- Influence and drive change
- Identify potential changes as risks before they occur
- Mitigate the impact of changes and replan accordingly
- Improve the change process
What We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Opportunity to work with a global company and contribute to its success
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