Strategic Program Director

4 days ago


Hyderabad City Taluka, Pakistan Backbase Full time
Job Title: Project Manager

About the Role:

We are seeking an experienced Program Manager to join our Customer Success department, responsible for managing projects globally and acting as a bridge between Backbase's internal teams and clients.

About You:

  • Fundamentals:
    • 8-15 years of experience in project management
    • Demonstrated experience in the financial sector
    • Experience working in a startup or scale-up environment
    • Managed multiple programs
    • Agile coaching skills beneficial
  • Project Delivery:
    • Superior knowledge of standard software tools related to daily responsibilities
    • Led training sessions on best practices for using software tools
    • Provides context for how software tools enhance ability to perform duties more efficiently and effectively
  • Client Relationship Management:
    • Identify business development opportunities and involve relevant stakeholders
    • Design and facilitate client workshops
    • Minimize the impact of potential issues through effective management
    • Manage large transformation programs within one customer
    • Collaborate with senior stakeholders to define long-term program strategy
  • Project Team Management:
    • Effectively manage project team members and resolve issues
    • Take initiative to identify potential resources before liaising with resourcing team
    • Train team members in scrum methodology
    • Manage multiple teams in a large program or multiple projects
  • Change Management:
    • Comfortable working in a rapidly changing environment
    • Influence and drive change
    • Identify potential changes as risks before they occur
    • Mitigate the impact of changes and replan accordingly
    • Improve the change process

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to work with a global company and contribute to its success


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