
Project Experience Coordinator
2 days ago
Business Analyst - Key Responsibilities and Requirements
We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a strong background in business analysis, customer experience, and project management.
The Business Analyst will be responsible for developing and implementing customer experience strategies that meet our customers' needs and expectations.
This role requires excellent communication and analytical skills, as well as the ability to work under pressure and adapt to changing priorities.
Key Responsibilities:
- Develop and implement customer experience strategies that meet our customers' needs and expectations.
- Collaborate with cross-functional teams to identify and prioritize customer experience initiatives.
- Analyze and capture project requirements in close collaboration with clients.
- Define and prioritize project requirements based on customer needs.
- Develop functional requirements using use case specifications or user stories.
Requirements:
- University education and degree (preferably in business or IT).
- Minimum 5 years experience in a business analysis role, preferably in digital banking.
- Minimum 5 years experience in a client-facing position.
- Experience in requirements management and/or process modeling.
- Knowledge of multiple development methodologies, e.g., SCRUM, RUP, Kanban, Waterfall.
- Excellent written and verbal skills in English.
- Perseverance and pragmatism to solve complex problems.
- Ability to work under pressure.
- Ability to work in a multicultural and international environment.
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