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Customer Experience Director

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

Key Responsibilities

The successful candidate will be responsible for:

  • Delivering excellent customer service and ensuring high levels of customer satisfaction.
  • Motivating and training staff to meet sales objectives.
  • Developing and implementing business strategies to attract new customers and enhance profitability.
  • Hiring, training, and overseeing new staff.
  • Responding to customer complaints and concerns in a professional manner.
  • Ensuring store compliance with health and safety regulations.
  • Developing and arranging promotional material and in-store displays.
  • Preparing detailed reports on buying trends, customer requirements, and profits.
  • Undertaking store administration duties such as managing budgets and updating financial records.
  • Managing inventory and maintaining accurate stock levels.
  • Demonstrating strong leadership and customer management skills.

Requirements

  • A high school diploma or equivalent qualification.
  • A bachelor's degree in Business Administration or relevant field preferred.
  • A minimum of 1 year experience working in a retail environment, ideally in a managerial role.
  • Strong leadership and customer management abilities.
  • Excellent communication and interpersonal skills.