Customer Support Associate

2 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Support Associate

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional support to our clients via various communication channels, including chat, calls, and virtual conversations.

The ideal candidate will have excellent communication skills, empathy, and the ability to work in a fast-paced environment. You will be responsible for identifying issues, investigating queries, and reporting potential improvements to our development team.

In addition, you will have the opportunity to learn continuously about technology and platform updates, and work with your team members to test and improve performance using the platform.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and wants to grow their career in a dynamic startup environment.

Main Responsibilities:

  • Support clients via chat, calls, and virtual conversations with high energy and active listening;
  • Meet key performance indicators (KPIs) of response time, average handling time, and customer satisfaction (CSAT) on all queries;
  • Identify issues with customers, investigate queries, and report issues and/or potential improvements to our development team;
  • Learn continuously about technology and platform updates;
  • Work with team members to test and improve performance using the platform;
  • Become a subject matter expert on our product.

Requirements:

  • Fluent English and German to communicate in writing and voice with customers worldwide;
  • Experience with Customer Success or similar;
  • Experience in a SaaS or tech company;
  • Outstanding communication skills and empathy;
  • Flexibility and adaptability to serve multicultural customers;
  • Happy to work between Tuesday - Saturday EMEA Hours, 3am- 11am Eastern time;
  • Resilient to learn continuously in a startup.

Benefits:

  • Paid Time Off (PTO);
  • Birthday Gift and Work Anniversary Gifts.

What We Offer:

We provide a dynamic and supportive work environment that encourages growth and development. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join us.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application.

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