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Technical Help Desk Representative

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are looking for a highly motivated Technical Help Desk Representative to join our team.

In this role, you will be responsible for providing technical support to customers, troubleshooting issues, and escalating complex problems to senior engineers.

Key Responsibilities:

  • Provide technical support via phone, email, or chat
  • Analyze customer issues and develop effective solutions
  • Collaborate with cross-functional teams to resolve complex issues
  • Stay up-to-date with emerging trends and technologies to enhance customer satisfaction

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • At least 2 years of experience in technical support roles
  • Strong analytical skills and attention to detail
  • Excellent communication and problem-solving skills