Senior Officer Role

3 days ago


Karachi, Sindh, Pakistan Mashreq Full time
Job Overview

We are seeking a skilled Senior Officer to join our team at Mashreq Global Network Pakistan.

This role is primarily responsible for covering all pertinent areas such as benefits administration, HRMS maintenance, payroll, insurance, and end of service administration.

Key Responsibilities:

  • Ensures accurate and complete system records of employees especially regarding the Job details, performance, salary & previous employment history along with Manager changes.
  • Manages the full employee records in the system.
  • Maintain the details of existing processes, workflows, and documents.
  • Provide first level support to internal stakeholders/end users and report the cause of any issues/errors to the relevant Technology Teams.
  • Facilitates the automation of PICG processes at MGNP.
  • Maintains and generates all types of staff reports for the business support.

Employee Experience:

  • Timely and accurate response to employees on all PICG related queries.
  • Manage the communication of all PICG policies.
  • Manage the employee benefits administration as part of the payroll process.
  • Work closely with the employee relations function on all employee related disciplinary procedures/action.
  • Maintains all letters to employees including disciplinary (performance, conduct related) and non-disciplinary (transfer, experience, bank letters etc.)
  • Act as a primary liaison between MGNP & the medical insurance provider.
  • Handles the offboarding process of employees.

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