IT Service Delivery Professional

3 days ago


Karachi, Sindh, Pakistan Golpik Full time

Golpik Inc is a respected organization seeking a highly skilled IT Service Delivery Professional to join our team in Karachi.

This role involves delivering exceptional IT services, including deploying product updates, identifying production issues, and implementing integrations that meet customer needs. As an IT Service Delivery Professional, you will leverage your expertise in software engineering, Web services, AWS, and Linux to drive operational efficiency and customer satisfaction.

Key Responsibilities
  • Deliver high-quality IT services, meeting customer expectations and requirements.
  • Deploy product updates and fixes, ensuring seamless service delivery.
  • Develop and implement tools to reduce errors and enhance customer experience through automation and optimization.
  • Lead the development of software to integrate with internal back-end systems, driving business growth and innovation.
  • Perform root cause analysis for production errors, ensuring prompt resolution and minimal downtime.
  • Investigate and resolve technical issues, maintaining high levels of service quality.
  • Develop scripts to automate visualization, providing valuable insights for informed decision-making.
  • Design procedures for system troubleshooting and maintenance, ensuring business continuity.
Job Specifications

Requirements

  • At least 2 years of experience as a DevOps Engineer or related field.
  • Strong knowledge of Web services, AWS, and Linux, with expertise in IT service delivery.
  • Working knowledge of databases and SQL, with experience in data-driven decision making.
  • Problem-solving attitude, with excellent analytical and communication skills.
  • Lead and guide the team in identifying and implementing new technologies, driving business transformation.
  • BS or MS in Computer Science, Engineering, or relevant field.


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