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Technical Service Delivery Expert
2 weeks ago
We are seeking a Senior Technical Support Professional to join our team at EWS Group.
About the Position:This role involves providing exceptional technical support, troubleshooting complex issues, and collaborating with cross-functional teams to deliver exceptional customer service.
The ideal candidate will have a strong technical background, excellent communication skills, and a customer-first mindset.
Key Responsibilities include:
- Providing technical support to clients via various channels.
- Troubleshooting complex technical issues and escalating when necessary.
- Collaborating with Development, QA, and other departments to resolve issues efficiently.
- Documenting and tracking client issues through ticketing systems.
Requirements:
- 5+ years of experience in a customer service or helpdesk environment.
- Strong technical skills, including database management and scripting.
- Excellent communication and interpersonal skills.
What We Offer:
- A competitive salary and bonus structure.
- Medical coverage for self and dependents.
- A dynamic and supportive work environment.
