Technical Support Professional

8 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

**Job Summary:**

We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional support to our customers and internal teams.

About the Role:

  • Troubleshoot complex technical issues and provide solutions to customers and internal teams.
  • Develop and maintain customer-facing documentation to ensure seamless support experiences.
  • Communicate effectively with cross-functional teams to address customer needs and wishes.
  • Log and track customer issues, ensuring timely resolution and follow-up.
  • Collaborate with product teams to ensure system availability and resolve application monitoring issues.

Requirements:

  • Excellent understanding of web-based applications and technical fundamentals.
  • Hands-on experience in relational databases (SQL Server, Oracle) is highly desirable.
  • Knowledge in HL7, XML, and web services is essential.
  • Experience working with enterprise systems such as Jboss and WebLogic is preferred.
  • Exceptional troubleshooting skills in a Microsoft Windows environment.
  • Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc., is a plus.
  • Strong written and verbal communication skills, with excellent customer service skills.

What We Offer:

  • A market-competitive salary and comprehensive benefits package.
  • The opportunity to work with a talented team and contribute to the success of our organization.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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