
Customer Success Consultant
3 days ago
The Customer Success Consultant will be responsible for identifying and developing new business opportunities while maintaining and enhancing existing client relationships. The ideal candidate will have a strong background in sales, excellent communication skills, and a proven track record of success.
Main Responsibilities:- Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.
- Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.
- Identify and pursue new business opportunities.
- Develop and implement strategic plans to acquire new clients and grow existing relationships.
- Achieve sales targets and objectives within assigned client accounts.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Negotiate contracts and close agreements, securing optimal terms that benefit both the client and Cequens LLP.
- Ensure timely and successful delivery of solutions according to customer needs and objectives, coordinating with other teams as needed.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 3-5 years of proven account management or other relevant experience, preferably in the technology or telecommunications sector.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.
- Strong interpersonal skills with an aptitude for building strong client relationships.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- High level of professionalism and ethical conduct.
- Proficient in CRM software and Microsoft Office Suite; experience with Salesforce is a plus.
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