Customer Success Consultant

3 days ago


Lahore, Punjab, Pakistan Cequens LLP Full time
Job Title: Customer Success Consultant

The Customer Success Consultant will be responsible for identifying and developing new business opportunities while maintaining and enhancing existing client relationships. The ideal candidate will have a strong background in sales, excellent communication skills, and a proven track record of success.

Main Responsibilities:
  • Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.
  • Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.
New Business Development:
  • Identify and pursue new business opportunities.
  • Develop and implement strategic plans to acquire new clients and grow existing relationships.
Sales Performance Metrics:
  • Achieve sales targets and objectives within assigned client accounts.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Contract Negotiation and Management:
  • Negotiate contracts and close agreements, securing optimal terms that benefit both the client and Cequens LLP.
  • Ensure timely and successful delivery of solutions according to customer needs and objectives, coordinating with other teams as needed.
Requirements:Education:
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Experience:
  • 3-5 years of proven account management or other relevant experience, preferably in the technology or telecommunications sector.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.
Skills:
  • Strong interpersonal skills with an aptitude for building strong client relationships.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.
  • High level of professionalism and ethical conduct.
  • Proficient in CRM software and Microsoft Office Suite; experience with Salesforce is a plus.


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