Quality Assurance and Complaints Analyst

5 days ago


Islamabad, Islamabad, Pakistan Translation Empire PK Full time

**Job Description:**

We are seeking a Quality Assurance and Complaints Analyst to join our team at Translation Empire PK. In this role, you will be responsible for analyzing customer complaints and identifying areas for improvement.

Your meticulous eye for detail and ability to prioritize effectively will enable you to handle multiple tasks simultaneously while maintaining high-quality results. You will also have the opportunity to collaborate with other departments to identify areas for improvement and implement changes.

Key Responsibilities:

  • Analyze customer complaints and identify areas for improvement
  • Collaborate with other departments to identify areas for improvement and implement changes
  • Communicate outcomes to customers

Requirements:

  • Minimum 1 year's experience in a customer service and/or quality/complaints function
  • Meticulous eye for detail and ability to prioritize effectively
  • Highly organized with rigorous problem-solving techniques


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