Complaint Handling Team Lead

5 days ago


Islamabad, Islamabad, Pakistan Mobilink Microfinance Bank Ltd Full time
Key Responsibilities
  • Manage Complaint Resolution Team: Supervise a team of complaint resolution specialists, guiding them in the investigation and resolution of customer complaints.
  • Implement Complaint Handling Process: Develop and implement a structured approach to managing complaints, including procedures for receiving, recording, and tracking customer complaints.
  • Communicate with Customers: Develop and maintain effective communication channels with customers, keeping them informed about the status and progress of their complaints.
About Us

Mobilink Microfinance Bank Ltd is a respected financial institution committed to delivering high-quality services to our customers. We prioritize innovation, teamwork, and customer satisfaction in all aspects of our business.



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