
Chief Information Infrastructure Strategist
6 days ago
Director Enterprise Technology Operations
The Director Enterprise Technology Operations is responsible for overseeing the smooth operation of systems, servers, managing cloud infrastructure, and ensuring system reliability. This role focuses on minimizing downtime, managing migrations and upgrades, and collaborating with other teams to ensure seamless operations.
This position oversees SOC, NOC, network, and cyber security operations. The Director must ensure that end users receive high-class service consistently, resulting in high levels of satisfaction among end users and customers.
Key Responsibilities:
- System Management: Manage systems, servers, and services, ensuring their reliability and smooth operation.
- Cloud Services: Oversee cloud services (Azure and AWS), including Exchange Online, Entra ID, M365, and Exchange Online Protection (EOP).
- Infrastructure Management: Manage on-prem and cloud infrastructure, including Windows and Linux servers, Active Directory, Hyper-V, Web Application Firewalls, Multi-Factor Authentication, and data backup and recovery solutions.
- NOC Operations: Manage NOC operations, ensuring network uptime, performance monitoring, and troubleshooting network issues.
- SOC Operations: Oversee SOC operations, ensuring timely detection, investigation, and mitigation of security threats.
- Cyber Security: Lead cyber security operations, implementing strategies for incident response planning, vulnerability management, and proactive security measures.
Requirements:
- Experience managing systems, on-prem and cloud infrastructure.
- Expertise in managing servers and services.
- Strong knowledge of Exchange Online, Entra ID, M365, and EOP.
- Proficiency in Windows and Linux server administration.
- Expertise in Active Directory management.
- Proficiency in handling Exchange migrations and upgrades.
- Knowledge of Hyper-V virtualization.
- Experience with Web Application Firewalls.
- Proficiency in Multi-Factor Authentication solutions.
- Knowledge of data backup and recovery solutions.
- Understanding of network security principles and best practices.
- Ability to implement and manage cyber security strategies, incident response planning, and vulnerability management.
- Commitment to providing high-class service to end users and customers.
Experience:
- Minimum 15 years of experience in managing on-prem datacenter systems and infrastructure, SOC/NOC operations, with at least 8 years of experience in managing cloud services.
- Preferred candidates will have 17+ years of experience with datacenters, SOC/NOC operations, and 10+ years with cloud services.
Education/Qualification:
- Minimum requirement: Bachelor's Degree in IT or Computer Science.
- Preferred: Master's Degree in IT or Computer Science.
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