Product Assistance Specialist

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a Product Assistance Specialist to provide expert technical assistance to customers.

Key Responsibilities:
  1. Respond promptly to customer inquiries via phone, email, or chat.
  2. Assist customers in utilizing specific product features.
  3. Analyze and document product malfunctions, including testing different scenarios or simulating user behavior.
  4. Update internal databases with information on technical issues and customer interactions.
  5. Monitor social media for customer complaints and offer assistance.
  6. Share feature requests and effective workarounds with colleagues.
  7. Notify customers about new product features and functionalities.
  8. Follow up with customers to ensure technical issues are resolved.
  9. Gather customer feedback and share it with relevant teams.
  10. Support the training of junior Customer Support Representatives.
Requirements:
  • Experience as a Product Assistance Specialist or equivalent role.
  • Familiarity with the industry is beneficial.
  • Proficiency in using help desk software and remote support tools.
  • Understanding of CRM system functionality.
  • Exceptional communication and problem-solving skills.
  • Able to multitask and handle complex cases with patience.
  • Bachelor's degree in Information Technology or relevant diploma.

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