Product Specialist L1

3 weeks ago


Islamabad, Islamabad, Pakistan IntegCubes Full time

Join IntegCubes as a Product Specialist L1, and be a key player in supporting and enhancing our software product. As a Product Specialist, you will be at the forefront of customer interactions, ensuring they have a seamless experience with our healthcare software.

  • Provide first-level support to customers on product inquiries and issues.
  • Collaborate with the product development team to understand and communicate new features and updates.
  • Assist customers in product configuration and troubleshooting.
  • Document and escalate technical issues to higher-level support when necessary.
  • Conduct product demonstrations and training sessions for clients.
  • Collect and analyze customer feedback to contribute to product improvements.
Job Specification
  • Bachelor's degree in a relevant field or equivalent experience.
  • Strong technical aptitude and a passion for learning about new technologies.
  • Excellent communication and interpersonal skills.
  • Ability to convey technical information in a clear and understandable manner.
  • Previous experience in customer support or a related role is a plus.
  • Familiarity with Healthcare is advantageous.
  • Eagerness to collaborate with cross-functional teams.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work independently and efficiently.
  • Willingness to occasionally work outside regular business hours.
Information Technology and Services - Islamabad, Pakistan
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