Service Quality Director

7 days ago


Lahore, Punjab, Pakistan Pak Elektron Limited (PEL) Full time
About the Role

We are seeking a highly skilled Service Quality Director to lead our technical operations team in achieving exceptional service quality standards.

Key Responsibilities
  • Elevate service quality by reducing repeat repairs and response times for customers and dealers.
  • Monitor operational expenditure effectively within allocated resources.
  • Coordinate with Authorized Service Centers to assess performance and provide guidance to enhance service quality in conjunction with Sales Teams and Dealers.
  • Provide timely reports and feedback to Head Office on critical issues.
Job Specification

* Team Building Skills
* Customer Orientation
* Supervisory Skills
* Experience in After-Sales Services, preferably in the Appliances Industry

Electrical/Electronic Manufacturing - Lahore, Pakistan



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