Remote Customer Support Specialist

22 hours ago

GulshaneIqbal Town, Pakistan beBeeCustomerService Full time 300,000 - 500,000
Customer Service Representative Job Description

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative in a remote position. This role will play a key part in managing customer interactions, converting leads, and ensuring exceptional service delivery.

Key Responsibilities:

  1. Lead Management:

    • Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers.
    • Cross-sell products such as on-site repair services, screen protectors, and phone covers.

  2. Customer Service:

    • Address and resolve customer complaints promptly and professionally.
    • Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.

  3. Vendor and Quotation Management:

    • Obtain pricing details from vendors as needed.
    • Create and share accurate quotations and invoices with clients.

  4. Sales Pipeline Updates:

    • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.

  5. Marketing:

    • Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.
Requirements:
  • Strong communication and interpersonal skills.
  • Experience in customer service or sales is preferred.
  • Ability to work independently and manage tasks remotely.
  • Organized and detail-oriented with good multitasking abilities.
  • Basic proficiency in creating quotations and managing spreadsheets.

We offer a flexible, remote work environment and opportunities for growth with a dynamic and customer-focused team.

Job Specifications:

  1. Communication Skills:

    • Exceptional written communication to handle WhatsApp conversations effectively.
    • Ability to convey information clearly and persuasively to convert leads into customers.

  2. Sales Skills:

    • Lead conversion expertise with a focus on upselling and cross-selling.
    • Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).

  3. Customer Service Skills:

    • Strong problem-solving abilities to address customer complaints promptly and professionally.
    • Empathy and patience to ensure excellent customer satisfaction.

  4. Organizational Skills:

    • Ability to manage multiple leads and customer interactions simultaneously.
    • Skilled in maintaining and updating a structured sales pipeline.

  5. Technical Skills:

    • Basic knowledge of creating and managing quotations and invoices.
    • Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.

  6. Marketing Skills:

    • Familiarity with WhatsApp marketing and campaign management.
    • Creativity to craft engaging messages for marketing campaigns.

  7. Time Management:

    • Ability to prioritize tasks efficiently in a remote work environment.
    • Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.

  8. Vendor Management:

    • Negotiation skills to obtain competitive pricing from vendors.
    • Attention to detail when managing vendor interactions.

  9. Independence and Initiative:

    • Self-motivated and capable of working independently with minimal supervision.
    • Proactive in identifying opportunities for lead conversion and process improvement.

  10. Tech Savvy:

    • Comfortable using messaging platforms like WhatsApp for business communication.
    • Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).

  • Remote Customer Service Representative

    22 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeeCustomerService Full time 800,000 - 1,200,000

    Remote Customer Service SpecialistWe are seeking a highly motivated and customer-focused Remote Customer Service Specialist to join our team. As a key member of our service delivery unit, you will play a vital role in providing exceptional customer experiences through inbound and outbound communication.About the Role:You will be responsible for conducting...

  • Customer Support Specialist

    22 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeeSupport Full time 6,000,000 - 8,000,000

    Customer Support SpecialistWe are seeking a highly skilled and experienced customer support specialist to join our team.Respond promptly and professionally to customer inquiries via phone, email, and chat.Resolve customer complaints by addressing issues effectively and maintaining high levels of satisfaction.Provide accurate information regarding product...

  • Remote Customer Care Specialist

    22 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeeCare Full time 4,000,000 - 6,500,000

    We're seeking a highly skilled individual to join our team as a remote customer care specialist. This is an excellent opportunity for fresh graduates or those looking for a career change.The role offers a permanent full-time position with no contracts, allowing you to work from the comfort of your own home after a probation period. You'll receive a...

  • Remote Administrative Support Professional

    23 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeeAdministrative Full time 45,000 - 75,000

    Remote Support SpecialistWe are seeking a skilled and experienced Remote Support Specialist to join our dynamic team on a flexible basis.Job ResponsibilitiesProvide comprehensive administrative support to various teams and projects, encompassing scheduling, data entry, document management, and other related tasks.Collaborate with cross-functional teams to...

  • Technical Support Specialist

    4 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeeCustomerService Full time $45,000 - $60,000

    Job TitleWe are seeking a skilled professional to fill the role of Technical Support Specialist. This individual will be responsible for delivering exceptional customer service and coordinating with suppliers to meet customer demands.This position requires strong communication skills, both written and verbal.The ideal candidate will have experience in order...

  • Customer Support Specialist

    5 days ago

    Gulshan-e-Iqbal Town, Pakistan beBeeCustomerSupport Full time 504,000 - 540,000

    About This RoleWe are seeking a highly skilled and dedicated individual to join our team as a Customer Support Specialist.Key Responsibilities:Provide exceptional customer service with fluency in English.Utilize strong written and verbal communication skills to resolve client issues efficiently.Effectively manage email interactions with customers, addressing...

  • Customer Support Specialist

    21 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeeCustomerSupport Full time 4,000,000 - 8,000,000

    Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team. As a Night Call Centre Representative, you will be responsible for providing exceptional customer service by actively listening to customers and offering prompt and accurate solutions via calls and emails during the night shift.Your primary goal will be to resolve...

  • Remote Customer Support Specialist

    23 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeeCustomer Full time 600,000 - 1,200,000

    Customer Service RepresentativeWe are seeking a highly skilled customer service representative to join our team. As a key member of our social media top team, you will be responsible for handling inbound calls and emails in a professional manner.

  • Remote Customer Service Advocates

    22 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeeCustomerSupport Full time 5,000,000 - 8,500,000

    About the RoleAs a customer service professional, you will be responsible for delivering exceptional service to our clients. This includes addressing their inquiries via various channels, such as email, phone, live chat, and social media.Key ResponsibilitiesAddress customer concerns in a timely and effective manner.Provide assistance with orders, shipping,...

  • Customer Support Expert

    21 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeeCustomerSupport Full time $60,000 - $80,000

    Job SummaryWe are seeking a skilled Customer Support Specialist to join our team.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries via email, chat, and phone.Troubleshoot and resolve technical problems related to MediaRadar's suite of products.Ensure all support tickets are resolved in a timely manner.Skills and...