Customer Support Specialist

12 hours ago

GulshaneIqbal Town, Pakistan beBeeCustomerSupport Full time 4,000,000 - 8,000,000
Job Description

We are seeking a highly skilled Customer Support Specialist to join our team. As a Night Call Centre Representative, you will be responsible for providing exceptional customer service by actively listening to customers and offering prompt and accurate solutions via calls and emails during the night shift.

Your primary goal will be to resolve customer inquiries and complaints efficiently, while maintaining a positive and professional demeanor at all times.

You will work closely with colleagues to ensure seamless communication and effective problem-solving.

Key Responsibilities:
  • Answer and respond to customer inquiries and complaints via calls and emails.
  • Provide excellent customer service by actively listening to customers and offering prompt and accurate solutions.
  • Demonstrate exceptional communication skills to effectively interact with customers and team members.
  • Update customer information and call logs.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Proficient in transportation management software.
  • Organizational and time management skills.
Benefits

This role offers a competitive salary package, including benefits such as health insurance, retirement plan, and paid time off.

Others

We value diversity and inclusion in the workplace. We encourage applications from qualified candidates who can contribute to our organization's mission and values.

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