Operations Team Manager
2 weeks ago
A Team Lead Operations role involves managing a team of Advisors. This position requires strong interpersonal and communication skills, with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
Key responsibilities include:
- Managing performance and behavior of Team leaders through effective 1:1 meetings, coaching, and mentorship.
- Implementing performance goals, monitoring and evaluating against pre-set goals, implementing action plans to resolve performance barriers as needed.
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
The ideal candidate will have a minimum of 2 years supervisory experience in a customer service environment, with experience within a contact center preferred. Strong analytical skills and the ability to analyze data, using it to drive decision making are also essential.
This role is responsible for ensuring that Advisors adhere to company policies, including attendance. A full list of duties includes:
- Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
- Participates in daily Kaizen events to identify and implement process improvement change initiatives.
The successful candidate will be able to demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
Liaising with other departments such as HR, Finance, or IT teams as required to resolve Operations issues is also an important aspect of this role.
-
Digital Marketer
1 week ago
Islamabad, Islamabad, Pakistan Operations Pro Full timeOperations PRO (PVT) Limited is a Software Development, Management Consulting, and Training Organization helping individuals and organizations to reach their true potential by offering them innovative and sustainable solutions.We are hiring experts for the following positions and would like to get experienced applications. It would give you exposure to...
-
Operations Team Lead
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob OverviewThe Deputy Manager Operations is responsible for overseeing and managing the day-to-day operations of the domain. This involves meeting with clients to identify potential areas for improvement and enhance customer services and engineering support.
-
Operations Team Lead
7 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeAbout the RoleWe are seeking a highly skilled Deputy Manager Operations to join our team. In this role, you will be responsible for overseeing and managing day-to-day activities, ensuring seamless execution of business processes.Key Responsibilities:Preparation of comprehensive status reports for all service level agreements, on-call services, and short/long...
-
Team Lead Operations
2 days ago
Islamabad, Islamabad, Pakistan CallingTech Full timeTeam Lead Operations CallingTech, Pakistan A Team Leader, who is often known as a supervisor or a team manager, is responsible for managing a team of Advisors.This team would typically consist of 15-20 people, helping them to meet targets while reviewing performance and coaching them.A full list of duties, including ensuring that Advisors adhere to company...
-
Blockchain developer
1 week ago
Islamabad, Islamabad, Pakistan HR Manager Full timeWe are looking for an experienced backend and blockchain developer, with at least 2 years of experience working in NodeJS & Solidity.Job Expectations:Designing and implementing smart contracts in Solidity.Designing and implementing REST APIs.Structuring and scaling NodeJS based applications.Thinking creatively about attack vectors, possible failures, and...
-
Team Management Professional
7 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeAbout UsWe seek an accomplished professional to fill the role of Operations Manager. The successful candidate will be responsible for driving business growth through efficient team management.ResponsibilitiesLeverage your expertise to coordinate tasks among various teams.Cultivate effective relationships with stakeholders at all levels.Develop and refine...
-
Team Operations Assistant
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob Description:We are looking for a skilled and organized individual to assist in administrative tasks as required. The ideal candidate will be able to support team operations and maintain effective communication.
-
Operations Manager
1 day ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeOperations DirectorAbout the Role:The ideal candidate is a highly analytical leader who will lead our senior management team. You will be responsible for overseeing the day-to-day business operations, ensuring operational compliance, and addressing administrative issues.Key Responsibilities:Strategic Planning & Leadership:Lead the development and execution...
-
Operations Team Lead
7 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeOperations Coordinator PositionThis position involves coordinating with partner banks and internal teams to facilitate pre-requisite documentation, merchant reporting, and settlement reconciliations, while providing excellent customer support via various communication channels.
-
Operations Team Lead
7 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob Description:The Senior Team Manager is responsible for managing a team of advisors, ensuring they meet their targets, and providing coaching and mentorship to help them improve their performance.Main Responsibilities:Performance Management: Manage the performance and behavior of team leaders through effective 1:1 meetings, coaching, and mentorship.Goal...
