
Support Services Coordinator
17 hours ago
We are seeking a highly organized and detail-oriented Support Services Coordinator to join our team. As a key member of our customer success department, you will play a critical role in ensuring customer satisfaction and driving business growth.
The ideal candidate will have excellent verbal communication and interpersonal skills, with the ability to handle a high volume of inbound and outbound calls in a fast-paced environment. Strong problem-solving skills and the ability to think creatively will also be essential in this role.
Key Responsibilities:
- Coordinate support services to ensure seamless delivery of customer support.
- Provide exceptional customer service through timely and effective communication.
- Identify customer needs and offer tailored solutions to meet their expectations.
- Build and maintain strong relationships with customers through effective follow-up and communication.
- Accurately document customer interactions and sales in our CRM system.
- Stay up-to-date on industry trends and competitor offerings to ensure we remain competitive.
- Collaborate with the team to drive business growth and improve overall performance.
Requirements:
- A Bachelor's degree or equivalent is highly desirable.
- Proven experience in a customer service role, preferably in a call center environment.
- Strong proficiency in using CRM software and other relevant sales tools.
- Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
- Comfortable working in a fast-paced and dynamic environment.
Benefits:
- A competitive salary with performance-based bonuses.
- Access to professional development and training opportunities.
- Opportunities for career advancement and professional development.
- Recognition programs to celebrate individual and team achievements.
Work Environment:
You will be based at our office location, with flexibility to work during evenings, weekends, or holidays as required by business needs.
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