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Order Fulfillment Coordinator
1 week ago
In this role as an Order Fulfillment Coordinator at Scalemill, you will play a critical part in ensuring seamless order fulfillment processes. Your responsibilities will include managing and monitoring returns, processing replacements for products, and coordinating with the customer service team to resolve any issues promptly.
You will be responsible for tracing products by working with courier services, handling different portals such as CRM, and updating databases to manage all details related to returns and replacements. This position requires strong management skills with following up, scheduling, and tracking, as well as efficient problem-solving skills and experience in B2B and B2C markets.
Key Requirements:
- Able to work in a fast-paced dynamic and nurturing environment
- Stellar communication skills in English, both written and verbal
- Good experience in handling CRM and MS Office (especially Excel and Google Sheets)
- Strong management skills with following up, scheduling, and tracking
- Efficient problem-solving skills
- Experience in the B2B and B2C markets
- At least two years of proven experience in a related role
