Customer Success Representative

3 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Customer Success Representative

We are seeking a highly motivated and results-driven individual to fill the role of CUSTOMER SUCCESS REPRESENTATIVE. As a key member of our team, you will play a pivotal role in converting warm leads into sales while providing exceptional client support.

The ideal candidate will possess strong communication skills, an excellent American accent, and the ability to engage with potential customers to convert them into sales. You will also be responsible for providing comprehensive support to clients, addressing their queries promptly, and maintaining professional communication throughout the process.

To ensure a seamless customer experience, you will collaborate with the sales team to resolve customer inquiries and concerns efficiently. Your attention to detail and organizational skills will enable you to manage and maintain accurate client records, ensuring efficient data management.

Your effective handling of objections and provision of solutions to meet client needs will be achieved through your customer-focused approach and problem-solving skills. A Bachelor's degree in any discipline is required, but prior experience in sales or client servicing is not mandatory.

Key Responsibilities:
  • Engage with potential customers (warm leads) to convert them into sales by leveraging strong communication skills and an excellent American accent.
  • Provide comprehensive support to clients and address their queries promptly through calls, emails, and chat while maintaining professional communication.
  • Collaborate with the sales team to ensure a seamless customer experience by working together to resolve customer inquiries and concerns.
  • Manage and maintain client records with accuracy to ensure efficient data management.
  • Handle objections effectively and provide solutions to meet client needs by utilizing customer-focused approach and problem-solving skills.
Requirements:
  • Bachelor's degree in any discipline.
Skills:
  • Strong communication skills with an excellent American accent.
  • Proficient in English, both verbal and written.
  • Fast typing speed with exceptional writing abilities.
  • Customer-focused approach and problem-solving skills.
  • Prior experience in sales or client servicing is a plus but not mandatory.
Why Work with Us?
  • Competitive salary with performance-based rewards.
  • Opportunity to work in a collaborative and growth-oriented culture.
  • Comprehensive benefits package ensuring your health and well-being.
  • Fun workplace with annual tours and bi-annual dinners.
Employment Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Industries: IT Services and IT Consulting

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